Step 1 of 5 · Where
Where is the problem?
Tap a room in the house, or pick from the list. Plumbing, electrical and heating are in the list. Not sure? Choose "Not sure".
Tap the part of the house where you see the problem.
Step 2 of 5 · What
What are you noticing?
Pick the one that fits best.
How urgent is it?
Call us now. Don't wait for a reply.
- Leak? Turn off the shut-off under that sink or toilet, or the main water valve.
- Burning smell or sparks? Turn off that breaker. If in doubt, get out and call 911.
- If a ceiling is bulging, keep everyone out from under it.
You can still finish this form so we have your photos when we arrive.
Step 3 of 5 · When
When did it start?
A rough idea is fine.
Did anything happen around then?
Good days for a visit
Select all times that work for you. We'll confirm one by text.
Time of day
Does someone need to be home?
Step 4 of 5 · Show us
Add photos or a short video
Photos help us bring the right materials the first time. Videos up to 60 seconds.
- One wide shot so we can see where it is, then one close-up.
- For a drip, a noise or a sticking door, a 10-second video is perfect.
- For an appliance or fixture, add a photo of the model sticker.
Anything else we should know?
How should we reach you?
Step 5 of 5 · Review
Look right?
Tap Change to fix anything.
We've got it.
Prototype with sample data. Nothing is uploaded or sent.